Your trust matters to us as much as your comfort. We only ask for the information we need to look after your journey, and we never sell it.
Who is responsible for your data
Kesh Majestic Mobility SARL (IF 73353794, RC 185825, ICE 004022624000052), 943 Lot Al Massar, Route de Safi, Marrakech 40000, Morocco, is responsible for the personal data described in this policy.
We process personal data in line with Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data. Where the European Union’s General Data Protection Regulation (GDPR) applies, for example when we offer our services to travellers in the EU, we respect it too.
What we collect
- Booking details. Your name, phone or WhatsApp number, email address, date and time, pickup and drop-off locations, flight number, number of passengers, luggage, child seats and the service you choose.
- Special requests. Anything you choose to tell us so we can look after you, such as accessibility needs or travelling with a pet. Please only share what we need for your journey.
- Messages. What you send us by WhatsApp, text message or email, and our replies.
- Partner enquiries. Your name, company, role, city and contact details when you write to us as a hotel, riad, agency or other partner.
- Payments. The amount, method and date of each payment. Card payments are handled by the bank or payment provider, and we do not store full card numbers.
- Website preferences. The currency you choose, saved on your own device.
How we use it
- To answer your enquiry, send you a price and confirm your booking.
- To plan and carry out your journey, including monitoring your flight and giving your chauffeur the pickup details.
- To keep in touch with you about your booking before, during and after your journey.
- To take payment, issue invoices and keep the accounting records the law requires.
- To handle requests, complaints and disputes.
- To work with partners who book on behalf of their guests.
We do not sell your data, and we do not send you marketing messages without your consent.
Why we are allowed to use it
We use your data because it is needed to provide the service you ask for, to meet our legal obligations such as accounting and tax rules, or for our legitimate interest in running our service safely and well. Where we rely on your consent, you can withdraw it at any time.
Our forms and WhatsApp
The booking, quote, contact and partner forms on this website do not send your details to our servers. When you press send, they open WhatsApp with your message ready, and nothing reaches us until you send it there.
WhatsApp is provided by Meta, so your messages are also covered by WhatsApp’s own privacy policy.
Who we share it with
We share your data only when your journey needs it or the law requires it:
- Your chauffeur, who receives the details needed for your pickup.
- Banks and payment providers, to process payments.
- The hotel, riad or agency that booked on your behalf, about that booking.
- Companies that host this website and our communications, bound by confidentiality.
- Public authorities, when the law requires it.
Data outside Morocco
Some of these providers, including WhatsApp, may store data outside Morocco. When your data leaves Morocco, we only use providers that offer appropriate safeguards, in line with Law 09-08.
How long we keep it
We keep your data only as long as we need it for the purpose it was collected for. Booking and payment records are kept for the period required by Moroccan accounting and tax law. Enquiries that do not lead to a booking are deleted once they are no longer needed.
Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct data that is wrong or incomplete.
- Object to the use of your data, or ask us to limit it.
- Ask us to delete your data when we no longer need to keep it.
- Receive a copy of the data you gave us, in a common format.
- Withdraw your consent at any time, where we rely on it.
To use these rights, message us on WhatsApp or write to our office. We may ask you to confirm your identity, and we reply within one month at the latest.
If you are not satisfied with our answer, you can complain to Morocco’s data protection authority, the CNDP (www.cndp.ma), or, if you live in the EU, to the data protection authority in your country.
Cookies and storage
This website does not use advertising or analytics cookies, and does not follow you across other websites.
- The currency you choose is saved in your browser, so prices stay in that currency on your next visit.
- On the homepage, your browser remembers during your visit that you have seen the opening animation, so it does not play again.
- Our typeface is loaded from Google Fonts, so your browser connects to Google’s servers, which receive your IP address.
- Links to WhatsApp and Google Maps open those services, which have their own privacy policies.
You can clear this storage at any time in your browser settings.
Security
We take reasonable technical and organisational measures to protect your data. Only the people who need it to arrange your journey can see it.
Children
Our services are booked by adults. We only hold information about children that a parent or guardian gives us for their journey, such as the age of a child who needs a child seat.
Changes to this policy
We may update this policy as our services change. The date at the top of this page shows when it was last updated.